Aunt Bertha
Assisting Members
With Urgent Needs

The current COVID-19 pandemic has created a significant, urgent need to connect individuals to social service agencies/community benefit organizations (CBOs). As a result, we expedited the launch of our partnership with Aunt Bertha, an electronic social service resource directory. In addition to the many services searchable on the site, you can search for COVID-19 specific resources.

Aunt Bertha, developed by Highmark Delaware and Highmark Health Options, is an online social care network that serves as a referral tool for urgent needs such as food, house, and transportation. Aunt Bertha allows users to find nearby CBOs, making it easier for people to access social services in their neighborhoods, for nonprofits to coordinate their efforts, and for healthcare providers to integrate social care into their work. It is available to all Highmark members across Delaware, Pennsylvania, West Virginia and nationally.

In addition to public access, providers, social workers and care coordinators across the Highmark Health enterprise can access information and recommend services.

“Many Delawareans are facing challenging situations due to COVID-19 and Highmark Delaware and Highmark Health Options continue to seek ways in which to alleviate the stress, fear and uncertainty that comes with that,” said Nick Moriello, president of Highmark Delaware.

The directory contains geographic-specific information on social service agencies and CBOs across the United States. Once a zip code is entered, online users can filter for specific needs. This is beneficial to all members as there are no income restraints or financial cost to use Aunt Bertha.

Highmark members and providers can access Aunt Bertha by visiting .