New Claims Status Inquiry Attachment Feature in NaviNet® Is Now Live

The new claim status inquiry attachment feature in NaviNet is live as of November 1. Providers who are responding to a Highmark request for additional information regarding a claim will be able to upload and attach supporting documents directly through NaviNet. This functionality will help to streamline the claim status inquiry process and ensure Highmark receives the correct supporting documentation. You will be able to attach four types of documents to a claim status inquiry:

  1. PWK (Additional Documentation to Support an Electronic Claim)
  2. Out of Area Medical Records (Including Barcoded Request Letter)
  3. Medical Record Request
  4. General Provider/Facility Inquiry

A Special Bulletin with additional information and step-by-step instructions is available on the Provider Resource Center sites. To access it:

  1. Click Newsletters/Notices
  2. Select Special Bulletins & Mailings