The transition from Highmark’s current provider portals, NaviNet® and HEALTHeNET, to Availity® Essentials continues as scheduled, with the successful launch of two pilot programs in August and September. Next up is Controlled Deployment on October 22, 2023.
During this next phase, professional providers and facilities who currently use Availity for other payers will see Highmark as an option in the states where they are contracted. In addition, providers with new Highmark contracts, effective after October 20, 2023, can register to use Availity.
Full implementation of Availity is scheduled for February 5, 2024 — the date all providers will have access to Availity as their provider portal.
As Controlled Deployment gets underway next month, Highmark strongly encourages providers with Availity access to shift their Highmark-related transactions over to Availity by the end of the year.
For those providers planning to use Availity on October 22, here are a few tips:
Being an early adopter has some key advantages. The sooner you transition to Availity, the sooner all of your Highmark-related transactions will be under one portal. Completing your transition to Availity in 2023 means you don’t have to do it next year!
Availity will offer both live and on-demand training to providers. The first three training sessions will occur on the following dates:
To attend, you must be registered with Availity. All registered providers will receive an email invitation for the training sessions.
Our Frequently Asked Questions (FAQs) page on the Provider Resource Center (PRC) has more than 20 questions and answers about the move to Availity. Throughout the transition, we will continue to update this page as new questions come in.
The transition to Availity will occur in stages. Here’s what you can expect going forward:
*More information on the retiring of existing portal(s) will be distributed as it becomes available. If you don’t already receive emails for our provider newsletters, join our eSubscribe list today.
(Note: Highmark Wholecare and Highmark Health Options will not transition to Availity; providers should continue to use their current portals for transactions related to these plans.)
Availity is an independent company that contracts with Highmark to offer provider portal services.
NaviNet is a registered trademark of NaviNet Inc., which is an independent company that provides secure, web-based portal between providers and health insurance companies.