When Highmark members are looking for a primary care physician (PCP) or specialist, they expect that our online provider directory presents information that is accurate and current.
That’s why it is essential to ensure that your practice information on file with Highmark remains up to date.
The Centers for Medicare and Medicaid Services (CMS) requires Highmark to reach out to you every quarter and ask you to validate your provider directory information. We use this information to populate our online provider directory and to help ensure correct claims processing.
Your thorough review of your directory information confirms:
Professional providers are now required to validate their Highmark Provider Directory information within the Provider Data Maintenance (PDM) tool in the provider portal — either Availity® or NaviNet® — every 90 days.
The attestation process through Atlas is quick and easy. Just follow these steps…
If you haven’t attested your provider directory information this quarter, you will receive a letter from Atlas to review your provider information. Some providers may also receive emails from Highmark about validating their directory information through the Atlas website. To ensure delivery of emails from Highmark, please add the following email address, firstname.lastname@example.org, to your address book.
During the attestation process, always double-check your current email address(es) to ensure that you can receive electronic communications from Highmark without delay.
If you need additional information regarding the attestation process, Atlas’ step-by-step guide is available on the Provider Resource Center.