Are You Using Availity for Your Highmark Transactions? Legacy Portals Now Deactivated

Access to Highmark’s legacy provider portal, NaviNet®, ended on Friday, April 26. That means all Highmark-contracted providers should be using Availity® for their Highmark transactions, including:

  • Eligibility and benefit searches
  • Authorization submissions and status checks
  • Claim status, submissions, and inquiries
  • Validation of directory information for professional providers through Highmark’s Provider Data Maintenance (PDM) application
  • View value-based reporting

Claim Investigations in NaviNet

If you initiated a claim investigation in NaviNet, and it was still open as of April 19, Highmark will provide our response to you via postal mail. All new claim investigations must be submitted via the Availity portal. Locate the claim in Claim Status, and then click Message this Payer to send your inquiry.

Claim Status

Availity Training

You can access recorded training courses and materials in the Availity Learning Center. In addition, Availity has the following resources available for providers and their teams:

Highmark Resources

The Provider Resource Center (PRC) has a variety of resources regarding Availity and the transition to a new portal, as well as guides and videos for submitting authorization requests electronically via Highmark’s Availity portal.